Artificial Intelligence in Business Applications

Artificial Intelligence in Business Applications Artificial Intelligence and Robotics Business functions that can/cannot be automated INTRODUCTION Computer systems today are a part of almost all businesses; this is because they provide us, along with the added use of the Internet, with a variety of means that made business operations easier, productivity higher, and communication processes faster. Computers and the programs (or the software applications that are installed on them) along with the robotic systems do a great amount of the tasks that were previously performed by the employees and/or workers themselves. This transformation, towards an automated work environment, saved businesses a lot of unwanted expenses, a lot of time, and caused profits to increase steadily. Computers substituted, in different business structures, classical machines and tools, such as the calculator, the fax, the telephone, the photocopier and many more. The automation of different business functions led many organisations and companies to a higher level in what concerns production and management. But the point that should be understood is that even though many processes and functions related to businesses and organisations have been automated, there are still many aspects that are not, or that cannot be, automated for a wide range of reasons. BUSINESS FUNCTIONS The main objective of any business is to achieve success. To be able to reach success, an organisation needs to have an effective structure because any entity depends exclusively on two factors which are management and use of information. An efficient use of information systems can allow an easier and faster access to data that are essential for the workflow and for the quality of that work and, therefore, can assist the management in performing its duties in the best possible manner and in making the right decisions at the right times. In order to achieve such objectives, specific business functions should be established and specific tasks should be performed. Every k ind of business and every organisation, depending on the nature of their operations, the products or services that are provided by them, their geographic location, and depending on the management and production schools that they relate to, have different business functions, but there are certain generic functions that apply to all kinds of businesses all over the world. These functions are usually general management, information management, operations management, marketing, finance and accounting, and human resources. Lan and Unhelkar (2005) identify the various generic business functions by stating that they are the function of Management and Administration which is the department whose tasks are to â€Å"corporate resources, corporate image, quality in all aspects, industrial relations, stakeholders relations, productivity, [and] promotion,† the function of Human Resources that should deal with â€Å"job analysis, position classification, employee training, employee select ion, employee auditing and promotion† in addition to other related tasks, the function of Finance and Accounts that is responsible for â€Å"the capital operations required by the entire enterprise activities†¦ the funds required by management, administration, sales, marketing, human resources, [and] purchasing,† the function of Purchase and Procurement, the function of Sales and Marketing, and the function of Customer Care or Customer Support.